Last updated: November 2025
At Lerato Balance Cape Town, your privacy is our top priority. We are committed to protecting your personal information and ensuring that your shopping experience is safe, transparent, and respectful of your data rights under the Protection of Personal Information Act (POPIA) and relevant South African consumer protection laws.
1. Information We Collect
We collect personal information to process your orders, provide customer support, and improve our services. The types of information we may collect include:
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Full name, address, email, and phone number
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Payment and billing details (securely handled through Shopify’s encrypted payment system)
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Order history and preferences
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Device, browser, and usage data (to optimize our website and marketing)
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Information shared via our contact forms, emails, or social media platforms
We do not store credit card details directly — all payment data is processed through trusted, PCI-compliant payment providers.
2. How We Use Your Information
Your personal data is used strictly for legitimate business purposes such as:
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Processing and delivering your orders
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Sending order updates, shipping confirmations, and receipts
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Providing customer support or responding to your inquiries
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Personalizing your shopping experience
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Improving our website, products, and marketing communication
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Fulfilling legal obligations under South African law
If you subscribe to our newsletter, we’ll send you updates about new products, promotions, or special offers — but you can unsubscribe at any time.
3. How We Protect Your Data
We take extensive security measures to keep your data safe:
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Our website uses SSL (Secure Socket Layer) encryption to protect your personal information.
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We partner with Shopify, which meets international data protection standards.
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Access to customer data is restricted to authorized personnel only.
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We regularly review and update our security protocols to prevent unauthorized access or misuse.
4. Data Sharing & Third Parties
We only share information with third parties when necessary to operate our business, including:
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Courier services (for delivery purposes)
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Payment gateways (to process secure transactions)
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Analytics & marketing tools (Shopify Analytics, Google Analytics, Facebook Ads)
All third parties are contractually obligated to handle your data responsibly and comply with South African and international privacy laws.
We will never sell, rent, or trade your personal information.
5. Cookies & Tracking
Our website uses cookies to improve your experience. Cookies help us remember your preferences, show personalized offers, and analyze site traffic.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain site functionalities like checkout or login.
6. Your Rights Under POPIA
Under South African law, you have the right to:
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Access and request a copy of your personal information
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Correct or update your information
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Request the deletion of your data (“the right to be forgotten”)
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Withdraw consent for marketing communications at any time
To exercise these rights, please contact:
📧 support@leratobalance.co.za
7. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations (such as tax and accounting requirements).
When data is no longer needed, it will be securely deleted.
8. Changes to This Policy
We may occasionally update this Privacy Policy to reflect new regulations, security standards, or company changes.
The latest version will always be available at leratobalance.co.za/pages/privacy-policy.
9. Contact Us
For privacy concerns, data access, or questions about this policy, please contact us at:
📧 support@leratobalance.co.za
📍 Cape Town, South Africa